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Monday, 30 January 2006

EU Export Helpdesk service

EU Export Helpdesk service for developing countries draws 1.2 million visitors in 2005
The European Commission’s Export Helpdesk for Developing Countries received an average of 3700 hits a day in 2005, establishing a “one-stop-shop” service for developing country exporters looking to export to the European Union. The Export Helpdesk is a concrete demonstration of the European Union’s commitment to facilitating trade between developing countries and the European Union.
The EU Export Helpdesk was established in 2004 to make it easier for businesses in developing countries to export to the European Union. It provides all relevant information on exporting to the EU, including information and assistance on import tariffs, customs procedures and the European Union Rules of Origin. The second phase of the Helpdesk - concerning EU and Member States’ specific import requirements and internal taxes - was launched by EU Trade Commissioner Peter Mandelson in June 2005.
The Helpdesk has a number of interactive features, including a Market Place to allow exporters to share information and experience on exporting to the EU and an information service that provides answers to technical enquiries. In 2005, the service assisted with more than 1500 detailed technical enquiries from exporters. The service is available in English, French, Spanish and Portuguese.
The Export Helpdesk service will continue to expand in 2006 with new on-line facilities offering further information on voluntary export standards and other aspects of exporting to the EU.