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Monday, 20 September 2010

BTC awarded ISO 9001 certification

On 23 August 2010, the Belgian Development Agency, BTC, was accredited with ISO 9001 certification in recognition of the agency’s high standard of quality control. This award should lead to improved satisfaction among clients. ISO certification is a relatively new phenomenon in the development sector, and BTC is only the second European development agency to be awarded this type of quality assessment (the other agency is Lux-Development in Luxembourg). Certification sends a strong signal to Belgian and international donors and partners of our commitment to developing countries, and responds to recent demands within the international community for greater oversight and results-oriented aid. Consequently, BTC is firmly committed to the professionalization of the development sector. The Belgian agency has increased its funds for bilateral cooperation each year (237 million euros in 2009), and since 2008, BTC has been authorized to work directly with the European Commission. BTC is also increasingly involved in development projects financed by other countries than Belgium. “Inspiring confidence through the quality of our services is a key element of our mission at BTC. Our agency is convinced that the ISO certification will further develop the relationship of trust that we have built with our principal donors and partners,” stated Director-General Carl Michiels. The current ISO certification is only the first step in a process that is planned to last several years. The certification, audited by AIB Vinçotte in June 2010, applies to the headquarters in Brussels. In 2011, BTC plans to extend the certification to the first of its representative offices, with the subsequent goal of certifying all 18 representative offices.

Source: Belgian Development Agency