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Thursday, 23 February 2017

DHL Express Launches ‘On Demand Delivery’ to SSA

DHL Express, the world’s leading international express services provider, has announced the launch of On Demand Delivery for the Sub Saharan Africa (SSA) region in response to significant growth in premium cross-border e-commerce volumes. According to a statement from DHL Express, the On Demand Delivery is currently deployed in six markets across SSA – South Africa, Kenya, Nigeria, Ethiopia, Mauritius & Tanzania, with plans to roll out to further countries in SSA throughout 2017. The statement added that the new service with flexible shipping options designed to enhance the customer experience for online shoppers, allows shippers and receivers globally to select from a range of standardised delivery options. “Globally, we have seen the share of e-commerce deliveries grow from about 10 per cent in 2013 to more than 20 per cent of the international volumes of DHL Express in 2016,” said Hennie Heymans, CEO of DHL Express Sub-Saharan Africa. “This has primarily been driven by the strong demand for high-value and premium goods in the global marketplace, as well as the emergence of start-up retailers who are growing beyond borders and therefore require a worldwide door-to-door delivery service. Our On Demand Delivery service was developed with the needs of our customers at the very core. E-tailers and their customers continue to evolve and we needed to ensure that our services continue to exceed customer expectations. “On Demand Delivery isn’t just a new customer interface – it also represents an enhancement of our worldwide network, as we have tailored our last-mile operations to meet the specific demands of cross-border e-commerce deliveries. Thanks to On Demand Delivery, we can support the service offering of online shippers and improve the delivery experience for their customers, while improving our own efficiency, particularly for last-mile deliveries.” On Demand Delivery, according to the statement, offers shippers the choice to activate specific delivery options and have DHL Express proactively notify their customers via email or SMS about a shipment’s progress. Customers can then select the delivery option that best suits their requirements via the On Demand Delivery website.

Source: Footprint to Africa

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