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EU launches second phase of its on-line Export Helpdesk for developing countries

Video guest: Josephine Mwangi

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Tuesday, 14 June 2005

EU launches second phase of its on-line Export Helpdesk for developing countries

Today the European Commission is launching the second phase of its on-line export helpdesk for developing countries. The new service provides detailed information on the specific import requirements of the EU and Member States, as well as up to date notice of internal taxes. By providing information on the EU’s preferential access schemes and guiding exporters through the process of exporting to the EU, the service is designed to help producers in developing countries benefit fully from the EU market. The service can be accessed at: (http://export-help.cec.eu.int)

The on-line service has been providing free and comprehensive information to exporters since February 2004. The European Commission launched the Export Helpdesk (http://export-help.cec.eu.int) with the goal of enhancing the economic growth of developing countries by facilitating the access of their exporters to the EU market. From its launch to December 2004 it received an average of nearly 1,500 hits per day, rising to well over 3,000 hits per day so far this year.

From today new features are available on-line to make the helpdesk more useful for exporters from developing countries such as:

- EU and Member States’ specific requirements for each particular product.
- Internal taxes applying in each Member State for each particular product.
- General requirements for all products at EU level
- Overview of EU Import Procedures
VAT Overview for the European Union
Excise taxes Overview for the European Union
Users of the helpdesk are invited to make suggestions as to further information which they consider could be usefully added to the helpdesk to better serve their needs (email address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ).